Shipping & Returns

Extract from our General Terms and Conditions

§4 Freight costs
1. We deliver all articles with DHL (Post) and insured. Please check at the receiving of the goods if the items are damaged or if damages in transport are occurred.

§ 5 Payment
1. Payments for Germany
Attached to the invoice you will find a pre-filled remittance slip. Please pay the invoice within 10 days. Is the time of payment exceeded accrued interests and dunning costs are charged. In case you gave us a direct debit authorization for your bank account we will debit the amount from there. The authorization stays valid for further invoices, but it can be withdrawn at any time. We will debit your account after the delivery. The direct debit authorization can only be executed for an account (GIRO) at a bank institute located in Germany. Orders from new customers above 100,00 € we will serve with cash on delivery (at the moment Euro 5,60 extra charge) or after prepayment. We also take the right to ask for prepayment under other circumstances.

2. Deliveries to countries in the European Union (EU)
For deliveries in member countries of the EU the sales tax of 19 % is valid. For payment from foreign bank institutes in the EU no extra charges will be taken, if you use the below provided IBAN- and SWIFT-Code of our bank institute. In case you do not use these codes our account will be credited minus 7,00 Euros from your bank and we will charge this amount back from you; if you do not transfer the money from a German bank.
IBAN-Code: DE98 4005 0150 0034
Swift-Code: WELA DE D1 MST
Purchase orders from abroad will only process after prepayment of the amount. Please wait for our invoice.

3. Deliveries to countries outside the European Union
For purchase orders outside the EU we will reduce the invoice amount for the German sales tax. You will have to pay your local import sales tax. With the invoice you will receive a certified declaration of origin and a customs declaration with all relevant information.